Distribution Industry Report

The project identifies the factors, which drives competitiveness within the Wholesale/Distribution and Retail sectors. Though participants vary in nature of business, data was normalised so that comparative analysis of the industries could be performed.

On July 18, 2005 the findings for this sector were unveiled to participants and key stakeholders within the industry. The key themes of focus under this study were:

• Customer Services Excellence- analyse customer services measurements, monitoring, and resolution practices
• Employee Management- examines metrics, method and practices used to build the right calibre of staff
• Business Processes - closely analyse the company's documentation and monitoring of its internal processes
• Products and Services- focus on product and services deliverables excellence
• Business Results- examines the linkage of planning and sharing financial data with employees improve overall performance .

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Contact us for more details on how you can purchase the Industry Report which is available for US $5,000.00.