Financial Services Industry Report

This study for productivity improvement identifies factors, which are relevant to competitiveness within banking sector. The participants represented a cross section of companies within the retail banking industry.

During a Breakfast meeting on July 12, 2005 the findings for this sector were presented to participants and key members within the financial services industry.

The presentation highlighted the following key findings and insights:

• Sales and Marketing : focus on the marketing mix, techniques and strategies to improve market and asset shares.
• Customer Service Excellence : highlights techniques use to improve overall customer's experiences and services level.
• Human Resources and Management Excellence : focuses on policies, measures and monitoring strategies implemented by the industry leaders to motive, measure and manage employees' performance standards.
• Transactional Excellence : looks at the technology and methods used to improve business processes, speed and accuracy and further enhance customer service excellence.

Click here for the full presentation.

Contact us for more details on how you can purchase the Industry Report which is available for US $5,000.00.